Refunds and Exchanges
How do I know what size to order?
Here is a guide to finding your perfect size and fit:
Finding your perfect fit:
Our bracelets are meant to be worn flush against the wrist to prevent excess stretching. They will naturally stretch with wear.
- Snug fit - use your wrist measurement as your bracelet size
- Comfort fit - add 1 cm to your wrist measurement
Fit recommendations by bracelet style
- Classic Diffusers- Snug or Comfort fit
- Studded Diffusers- Comfort fit, size up if in-between sizes
- Hexagon + Gemstone Diffusers- Adjustable sizing ranging from extra small to large
- Affirmation Beads + Beaded Sets- One size fits most stretch bracelets
How do I find my wrist size?
Follow the steps below to get the perfect measurement.
- Measure your wrist with a flexible tape measure or piece of string (even dental floss will work) just below the wrist bone, where you would normally wear a bracelet.
- Now use a centimeter ruler to measure the length of the string. This is your wrist size.
- Now, take your wrist size and add a centimeter and apply it to the chart below. This will be the comfort fit, or if you prefer a snug fit order the same size as your wrist measurement.
Now I know my wrist size and fit preference, which bracelet size should I pick?
The chart below reflects the length of the bracelet
Adult Extra Small- 16 cm
Adult Small- 17 cm
Adult Medium- 18 cm
Adult Large- 19 cm
Do you have kids bracelets?
Yes, we have kid sizes! You can check them out HERE. Kid sizes can be tricky, so it’s always best to measure the child’s wrist. Below is a guide to help you decide what size you need:
Kids Size Chart
Child XS: Infant 12 Centimeters
Child S: 1- 5 years old 13 Centimeters
Child M: 4-10 years old 14 Centimeters
Child L: 8- Teen 15 Centimeters
Do you offer custom sizing?
We do! We would be more than happy to create something custom for you. Email us at email@example.com with the details.
Care InstructionsHow do I clean my diffuser bracelet?
Gently spot clean all products with warm water and a mild detergent. Do not soak or machine wash, as it will damage the faux suede. Failure to follow instructions will damage the product. Darker colors may bleed when wet. Make sure to remove before showering or water-related activities.
How do your bracelets diffuse essential oils?
Our unique faux suede works as a natural diffuser - holding the scent of essential oils and slowly releasing them for hours. Simply add a drop of your favorite oil to the braid and enjoy the benefits of diffusing on the go. There is no need to wash or rinse your bracelet in preparation for using a different oil than previously used - simply allow the scent to fade before adding more oils. For our Hexagon + Gemstone collection, please avoid applying oils directly to the metal.
When can I expect my order?
Our team ships orders in 1-4 days (excluding custom and bulk orders). This is subject to change due to the volume of orders we are receiving at the time but will never exceed 2 weeks. All packages are shipped via USPS.
USPS First Class Package 2-5 business days
USPS Priority Mail 1-3 business days
USPS Priority Mail Express 1 business day
*We will not be held responsible for items shipped to the wrong address, lost in the mail, or damaged by the post office in transit. If your item is lost in transit or is marked as delivered and it is not, please contact your local USPS office or https://www.usps.com/help/missing-mail.htm
Do you ship internationally?
Yes, we ship worldwide! International orders are shipped via USPS International Flat Rate.
Refunds and Exchanges
Can I return or exchange my purchase?
Our goal is for you to LOVE our products. If you're not fully satisfied - you can return your (non-custom) items for a full refund within 30 days. Shoot us an email at firstname.lastname@example.org and we'll give you the details on how to proceed. You can read our entire refund policy HERE.
Be sure to get all the details on sizing above before placing your order.
Do you offer wholesale pricing?
Yes, our wholesale pricing starts when you purchase 10+ bracelets. Wholesale purchasing is a great way to save money and motivate your team with incentives for ranking up, new sign ups, or giveaways.
We have two ways to save:
- Wholesale pricing - Best option if you need to customize your order. You can mix and match colors, sizes and styles. Send us an email at email@example.com so we can discuss your needs, pricing, and shipping further.
- Bulk Boxes - Pre-made boxes with 10 of our most popular sizes and colors. You can purchase Bulk Boxes HERE.